Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: October 3, 2025

Introduction

LanesRide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing and package delivery services, including our mobile application and website (collectively, the "Service").

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Profile photo and government-issued ID (for drivers)
  • Payment information and billing address
  • Emergency contact information

Location Information

  • Precise location data when using our services
  • Trip origin and destination addresses
  • GPS coordinates and route information

Usage Information

  • Trip history and preferences
  • App usage patterns and interactions
  • Device information and identifiers
  • Log files and crash reports

How We Use Your Information

Service Provision

  • • Connect riders with drivers
  • • Process payments and transactions
  • • Provide customer support
  • • Send service-related notifications

Safety & Security

  • • Verify driver identities
  • • Monitor for fraudulent activity
  • • Investigate safety incidents
  • • Comply with legal requirements

Improvement

  • • Analyze usage patterns
  • • Develop new features
  • • Optimize routes and pricing
  • • Enhance user experience

Communication

  • • Send promotional offers
  • • Share service updates
  • • Conduct surveys
  • • Provide trip receipts

Information Sharing

We may share your information in the following circumstances:

With Other Users

Limited information (name, photo, vehicle details) is shared between riders and drivers to facilitate trips.

With Service Providers

We work with trusted third parties for payment processing, mapping services, and customer support.

For Legal Compliance

We may disclose information when required by law, court order, or to protect safety and security.

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

Data encrypted in transit and at rest

Access Controls

Limited access on need-to-know basis

Monitoring

Continuous security monitoring

Incident Response

Rapid response to security incidents

Your Rights

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Opt-out

Unsubscribe from marketing communications

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account information: Until account deletion plus 7 years for legal compliance
  • Trip data: 7 years for safety, legal, and regulatory purposes
  • Payment information: As required by financial regulations
  • Location data: Anonymized after 6 months unless needed for safety investigations

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@lanesride.com

Address: LanesRide Privacy Team
123 Transportation Ave
Tech City, TC 12345

Phone: +1 (555) 123-4567